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Complimentary shipping over $100 for Australia | Complimentary Shipping over $120 for New Zealand

THE LITTLE VAULT

The Little Vault

Terms & Conditions

Definitions

Any mention of ‘us’, ‘our’, ‘seller’, or ‘The Little Vault’ refers to the entity The Little Vault, ABN: 

 

Any mention of ‘you’, ‘your’ or ‘buyer’ means the entity or individual making an offer to treat or purchasing goods under these Terms & Conditions.

 

These Terms & Conditions apply to all purchases made through our website and govern your use of our products and services. By placing an order with us, you agree to these Terms & Conditions. 

 

Our goods come with consumer guarantees that cannot be excluded under Australian Consumer Law.

About us

Business Name: The Little Vault

ABN: 51353631550

Contact: thelittlevault.contact@gmail.com

Pricing

All prices on our website are in Australian Dollars (AUD) and are exclusive of GST unless otherwise stated.

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The products and prices displayed on our website and marketing materials are an invitation to treat and do not constitute a binding offer to sell. All orders are subject to our acceptance. The Little Vault reserves the right to refuse or cancel any order received at our discretion. Placing an order does not guarantee acceptance. If payment has already been made in these circumstances, a full refund will be provided.

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We make every effort to ensure our pricing is accurate. However, we reserve the right to correct any pricing errors before accepting an order.

Payment

Payment is required in full at the time of purchase unless otherwise agreed. Orders will not be processed until payment has been successfully received. We accept the payment methods displayed during checkout.

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Once an order has been shipped, it cannot be cancelled. However, you may be eligible to return the product in accordance with our Returns Policy.

Product Availability

We source our products from a range of manufacturers and wholesalers. Product availability is subject to supplier stock levels and may change without notice.

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If an item becomes unavailable after you place your order, we will contact you as soon as possible to offer one of the following:

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  • a suitable alternative (where available); or

  • a refund.

Shipping & Delivery

We currently ship within Australia and New Zealand.

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Shipping costs are calculated during checkout and vary depending on your location and selected shipping option.

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Estimated delivery timeframes are provided as a guide only and are not guaranteed. Delays may occur due to courier services, supplier availability, weather events or other circumstances outside our reasonable control.

Damaged Delivery

Please inspect your order as soon as possible after delivery. 

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If your order has been damaged in transit, is incomplete or you have received the incorrect item, please contact us as soon as possible so we can evaluate the matter. 

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Please include your order number, photographs of the item and packaging (if applicable), and a description of the issue.

Refunds & Exchanges

If you change your mind, we offer returns within 14 days of receiving your order, provided the item:

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  • is unused;

  • is in its original condition;

  • has all original tags and packaging; and

  • is accompanied by proof of purchase.

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We may refuse a change-of-mind return if the product does not comply with any of the above conditions, or is otherwise returned in an unsaleable condition, which is determined at our discretion. 

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Customers are responsible for the cost of returning items. Returns must be sent to the following address: 7 Dairy Close, Officer, VIC, 3809.

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Once your return has been received and inspected, any approved refund will be processed.

 

Please contact us to organise a refund or exchange at: thelittlevault.contact@gmail.com

Faulty Products Under Warranty

If you believe a product is faulty, damaged or not as described, please contact us as soon as possible at: thelittlevault.contact@gmail.com

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Responsibility for the goods passes to you once your order has been delivered to the delivery address provided during checkout.

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We may ask for photographs or additional information to help assess the issue.

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Where required under Australian Consumer Law, we will provide an appropriate remedy, which may include:

  • repairing the product;

  • replacing the product; or

  • providing a refund.

Product Use

Customers are responsible for using products in accordance with any instructions, warnings or safety information supplied with the product.

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We are not responsible for damage, injury or loss resulting from misuse, incorrect installation, unauthorised modification or use of a product contrary to the manufacturer's instructions.

Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the remedies available under the Australian Consumer Law.

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We are not liable for indirect, incidental or consequential loss arising from the use of our products, except where liability cannot legally be excluded.

Intellectual Property

All content on this website, including our branding, graphics, website design, product descriptions, original photographs and written content, is owned by or licensed to The Little Vault. Some product images and information are used with permission from our suppliers and manufacturers.

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You may not copy, reproduce, distribute, modify or use any content from this website without our prior written permission. Unauthorised use of our intellectual property may result in legal action.

Governing Law

These Terms & Conditions are governed by the laws of Australia and the State of Victoria, in which The Little Vault is registered.

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Any disputes arising from these Terms & Conditions will be subject to the jurisdiction of the Australian courts.

Refund & Exchange Policy

At The Little Vault, we want your little ones to love their new outfits. We understand that shopping online can be tricky, so we've made our return process as simple and parent-friendly as possible for our Melbourne and Australian community.

Change of Mind

If you've had a change of heart, we offer exchanges or store credits for full-priced items within 14 days of delivery. To meet our return conditions, items must be unworn, unwashed, and in their original packaging with all tags still attached. Don't forget to include your proof of purchase!

Faulty Items

Safety and quality are our top priorities. If your item arrives faulty or damaged, we sincerely apologise. Please reach out to us immediately with photos, and if determined faulty we will provide a full refund, repair, or replacement in accordance with Australian Consumer Law. Colour variations are expected, especially in natural materials and are not considered faulty.

Sale Items

We offer the same refund and exchange policy on sale items as we do full priced items.

How to Start a Return

Ready to get started? Simply send an email to thelittlevault.contact@gmail.com with your order number and a brief note about the items you'd like to return or exchange. Our friendly team will guide you through the next steps!

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